CAPABILITY · UNIFIED INBOX

Every reply, one inbox. Zero lost threads.

Email, SMS, WhatsApp, and call outcomes all write back to the lead record — so the whole conversation lives in one place, next to the score it's changing.

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Inbox12 NEW
Dwight PowellEMAIL
Thursday at 10 works. Send the invite —
2 MIN AGO
Maria VanceSMS
Yes, still interested. Call me after 2pm
18 MIN AGO
Glen AckermanWHATSAPP
Can you resend the pricing sheet?
1 HR AGO
Tom BoyleCALL
Voicemail dropped · callback requested
YESTERDAY
Dwight Powell · Ridgeline Mfg.HOT
94
YOU · EMAIL · TUE 8:00 AM
Hi Dwight — saw Ridgeline is expanding the Cleveland facility. Teams your size usually hit a scheduling wall around now. Worth a 10-minute look?
DWIGHT · REPLY · TUE 9:12 AM
Funny timing — we were just talking about this. What does Thursday look like?
YOU · EMAIL · TUE 9:15 AM
Thursday at 10 works. Sending an invite now.
✓ REPLY LOGGED · CONVERSATION QUALITY +8 · SCORE 86 → 94
HOW IT WORKS

The conversation and the score, finally in one place

1

Reach out anywhere

Email, SMS, WhatsApp, or a call — sent from the lead record or as part of a campaign.

2

Replies write back

Every response threads onto the lead automatically. No copy-pasting from a personal inbox into the CRM.

3

The score listens

Fast, positive, two-way replies warm the lead. Bounces, opt-outs, and silence cool it. The inbox literally re-ranks your pipeline.

4

The team sees everything

Anyone opening the lead sees the full history — emails, texts, calls, notes — before they say a word.

WHAT YOU GET

Built so nothing falls through

All channels, one thread
Email, SMS (multi-provider), WhatsApp, and call outcomes in a single timeline per lead.
Centralized team inbox
Every reply from every campaign lands in one place — not scattered across personal mailboxes.
Full email history
Sends, opens, clicks, and replies logged per lead, visible to the whole team.
Smart reply detection
Out-of-office and auto-replies are not counted as interest. “No longer with the company” suggests a re-route, not a penalty.
Notes and mentions
Free-form notes with a timeline view sit alongside the messages they relate to.
Score-aware conversations
Reply speed, sentiment, and reciprocity feed conversation quality — a real dimension of the lead score.
Task follow-ups
Turn any thread into a follow-up task so the next step never depends on memory.
Opt-out safety
Unsubscribe and do-not-contact language routes the lead to suppression automatically.

Stop losing replies in five different tabs.

One inbox for the whole team, wired straight into the score.

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FAQ

Frequently asked questions

Does the inbox replace my email account? +

No — it centralizes outreach replies. Campaign and lead conversations thread here so the team shares one view, while your personal mailbox stays yours.

What channels are supported? +

Email and SMS are fully supported today, with WhatsApp available in preview. Call outcomes and voicemail drops log into the same timeline.

Can multiple reps work the same inbox? +

Yes. The inbox is team-wide with per-lead history, so anyone can pick up a conversation with full context.